Frequently Asked Questions – Happy Home Shine
1. What types of services do you offer?
We offer Basic Cleaning, Standard Cleaning, Deep Cleaning, Post-Construction or Renovation Cleaning, Move-In/Move-Out Cleaning, and cleaning for Airbnb properties and offices.
2. Do you bring your own cleaning supplies?
Yes, we bring all the necessary products and tools for a complete, high-quality service. If the client prefers us to use their products, we can also do that.
3. Do you offer eco-friendly cleaning?
Yes! We have eco-friendly products that are safe for your home and pets. Just let us know when scheduling your service.
4. Do you allow pets in the home during cleaning?
We love pets! We will treat them with care while we clean. If your pet is very nervous, we recommend keeping them in a safe area to ensure everyone is comfortable.
5. How long does a cleaning take?
It depends on the size of the space and the type of cleaning. A Basic Cleaning can take 1–2 hours, while a Deep Cleaning may require more time.
6. How can I schedule a cleaning?
You can schedule through our social media, website, platforms like Thumbtack, TaskRabbit, Care.com, or by contacting us directly via phone or message.
7. Do you offer same-day service?
Yes, depending on availability. We recommend booking in advance to secure your spot.
8. Can I schedule recurring cleanings?
Absolutely! We offer weekly, biweekly, and monthly plans with special discounts.
9. Do you clean homes after renovations or painting?
Yes, we provide a specialized service to remove dust, debris, and leftover materials after construction or remodeling.
10. What payment methods do you accept?
We accept cash, Zelle, and debit or credit cards.
11. What is your cancellation policy?
If you need to cancel or reschedule, please notify us at least 24 hours in advance. Cancellations with less than 24 hours notice may be subject to a $75 fee.
12. How often can you clean my home?
Every home is unique, so we tailor the frequency to each client’s needs. We generally recommend starting with an initial Deep Cleaning to get everything spotless, then scheduling recurring cleanings weekly, biweekly, or monthly according to your preferences and lifestyle.